At Herba Supplements, we recognize the importance of protecting your personal information and are committed to maintaining your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services.

We collect personal information that you provide to us directly, such as your name, email address, phone number, and shipping address when you place an order or contact us. Additionally, we may collect information automatically through your use of our website, including your IP address, browser type, and pages visited. This data helps us understand user behavior and improve our services.

Your personal information is used primarily to process your orders, communicate with you regarding your purchases, and provide customer support. We may also use your information to send you promotional materials, although you can opt out of these communications at any time.

We implement a variety of security measures to protect your personal information. These measures include encryption, firewalls, and secure server hosting. However, it is important to note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except to provide services that you have requested or as required by law. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

In compliance with applicable laws, you have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us using the information provided below.

Our website may contain links to third-party sites. We do not control these sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Trade name: Herba Supplements

Phone number: 07455345284

Email: beauasprey@gmail.com

Physical address: 13 Alfriston Close, DA1 3RU, United Kingdom

At Herba Supplements, we recognize the importance of protecting your personal information and are committed to maintaining your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services.

We collect personal information that you provide to us directly, such as your name, email address, phone number, and shipping address when you place an order or contact us. Additionally, we may collect information automatically through your use of our website, including your IP address, browser type, and pages visited. This data helps us understand user behavior and improve our services.

Your personal information is used primarily to process your orders, communicate with you regarding your purchases, and provide customer support. We may also use your information to send you promotional materials, although you can opt out of these communications at any time.

We implement a variety of security measures to protect your personal information. These measures include encryption, firewalls, and secure server hosting. However, it is important to note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except to provide services that you have requested or as required by law. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

In compliance with applicable laws, you have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us using the information provided below.

Our website may contain links to third-party sites. We do not control these sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Trade name: Herba Supplements

Phone number: 07455345284

Email: beauasprey@gmail.com

Physical address: 13 Alfriston Close, DA1 3RU, United Kingdom

Refund policies are essential components of consumer protection and business practices. They provide customers with a clear understanding of their rights and the procedures to follow in case they are dissatisfied with a purchase. A well-structured refund policy can enhance customer trust and loyalty, which is crucial in the competitive landscape of e-commerce.

Our refund policy allows customers a 30-day window to request a return after receiving their item. This timeframe is consistent with industry standards, as many retailers offer similar return periods. To be eligible for a return, the item must be in its original condition, unworn or unused, and accompanied by the receipt or proof of purchase. This requirement ensures that the returned products can be resold, maintaining the integrity of inventory management.

In the event of a return, customers are advised to initiate the process by contacting the designated email address. This step is critical as it allows the business to manage returns efficiently and provide customers with a return shipping label along with specific instructions. It is important to note that items sent back without prior authorization will not be accepted, which underscores the necessity of following the outlined procedures.

Additionally, our policy addresses potential damages or issues with received items. Customers are encouraged to inspect their orders upon receipt and report any defects or discrepancies immediately. This proactive approach helps in resolving issues swiftly and maintaining customer satisfaction.

There are exceptions to the return policy, particularly concerning perishable goods, custom products, and personal care items. These categories are typically non-returnable due to health and safety regulations. Understanding these exceptions is vital for both the business and the customer to avoid misunderstandings.

For customers within the European Union, a 14-day cooling-off period is applicable, allowing them to cancel or return their orders without justification. This regulation is designed to protect consumers and is an important aspect of e-commerce within the EU.

Upon receiving a return, the business will inspect the item and notify the customer regarding the approval of the refund. If approved, refunds are processed within 10 business days, although it may take additional time for financial institutions to reflect the transaction. This timeline is standard practice in the industry and helps set realistic expectations for customers.

In summary, a clear and comprehensive refund policy is essential for fostering trust and transparency between businesses and consumers. By adhering to established guidelines and maintaining open communication, businesses can enhance customer satisfaction and loyalty while effectively managing returns and refunds.

Orders usually take 2-3 days to arrive if we are able to process your order on the day you order it by 12pm. Orders are dispatched via our trusted carrier DPD.

We ship Herbalife products to Spain, France, Italy, Netherlands & Ireland.

Free Shipping for all Orders over €100. Shipping costs €9

SHIPPING STANDARDS

We employ Herbalife’s Standard Operating Procedures. Shipping standards are provided below to better serve your expectations and ensure consistent quality service.

• Orders placed before 12:00pm are usually sent to the warehouse the same business day. While it is not guaranteed many times these orders normally ship the same day.
• Orders placed after 12:00pm will be sent to the warehouse the next business day. These orders normally ship the next business day.
• Orders usually leave the warehouse within 24 hours of processing during business days.

All references to weight management relate to the Herbalife Nutrition Weight Management Programme which includes, amongst other things, a balanced diet, regular exercise, an adequate daily fluid intake, nutritional supplementation where required and appropriate rest, individual results will vary.