Herba Supplements returns and refunds

Contact Beau Asprey at help@herba-supplements.co.uk or 07455 345284 with your order number or other proof of purchase. Please contact us before posting a return so we can provide the correct return instructions and a prepaid label.

Herbalife 30-day satisfaction guarantee

If you are not satisfied with a Herbalife product bought from Herba Supplements, request a refund or credit towards other Herbalife products within 30 days of receiving it. This includes opened products. The refund includes the purchase price and the shipping and handling charges you paid for the returned purchase.

Please keep the unused product, original labels or empty containers and your receipt so we can process the guarantee. We do not charge a restocking fee and provide free return shipping. The Herbalife guarantee has limited exclusions, including app subscriptions and personalised supplements, and does not cover intentional damage or misuse.

See Herbalife’s UK refund policy. This guarantee is additional to your statutory consumer rights.

Your right to cancel an online order

For eligible goods, tell us you wish to cancel within 14 days after delivery. You then have a further 14 days to return them. No reason is required. We refund the goods and standard outward delivery charge within 14 days of receiving the return or evidence of posting, whichever is earlier. Premium delivery costs above the standard option are not covered by this statutory cancellation right.

Legal exceptions can apply, including personalised goods, goods that deteriorate quickly and sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not remove the separate Herbalife satisfaction guarantee where it applies, or your rights for faulty goods.

Damaged, faulty or incorrect items

Contact us as soon as you can with the order details and a description of the problem. Photographs can help us resolve it. We will arrange the appropriate refund, replacement or other remedy under your statutory rights, at no return-postage cost to you.

Refunds and return tracking

Refunds are made to the original payment method without a processing fee. We process guarantee refunds promptly; statutory refund deadlines apply where relevant. Your bank may take additional time to display the credit. Keep your proof of posting and contact us if a return is delayed or a refund has not arrived.

Contact

Herba Supplements · Beau Asprey, Independent Herbalife Member
61 West Street, Bexleyheath, DA7 4BP, United Kingdom
help@herba-supplements.co.uk · 07455 345284