Help centre

Frequently asked questions

Everything you need to know about ordering Herbalife from Herba Supplements. Can’t find your answer? Message us on +44 7455 345284.

Are your Herbalife products genuine?

Yes. Herba Supplements is run by an Independent Herbalife Member and every product is genuine Herbalife Nutrition, sourced through official Herbalife channels. We never sell grey-market, repackaged or out-of-date stock.

Are you Herbalife?

No – we are an independent business run by an Independent Herbalife Member. Herbalife® is a trademark of Herbalife International, Inc.

How much is delivery and how long does it take?

UK delivery is £6, or free on orders over £105. You will get a tracking number by email as soon as your order ships.

Do you deliver outside the UK?

Available destinations, delivery charges and estimated delivery options are shown at checkout. Please contact Beau before ordering outside the UK so availability can be confirmed.

How do I make a Formula 1 shake?

For the current UK Formula 1 550 g products, mix 2 scoops (26 g) with 250 ml semi-skimmed milk (1.5% fat) or 250 ml fortified soy beverage, as directed on the exact flavour label. Check ingredients and allergens first; preparation and nutrition can differ between products.

Can Herbalife shakes help with weight loss?

Substituting two daily meals of an energy-restricted diet with meal replacements such as Formula 1 contributes to weight loss, and substituting one daily meal contributes to maintaining weight after weight loss. Combine with a varied, balanced diet and regular activity. If you have a medical condition, take medication, or are pregnant or breastfeeding, speak to your GP first.

Which Herbalife products should I start with?

Start by considering the product’s intended use, preparation, ingredients and allergens. Speak to Beau before your first order or book a free wellness evaluation. You can compare individual products and bundle contents before deciding.

What is your returns policy?

Herbalife’s 30-day satisfaction guarantee covers products even if opened. Contact help@herba-supplements.co.uk within 30 days of receipt. Keep your receipt and any unused product, original label or empty container. See our full refunds and returns policy for the process, applicable exceptions and your statutory rights.

Can I cancel or change my order?

Yes, free of charge before it ships. Call +44 7455 345284 or email help@herba-supplements.co.uk as soon as possible.

Which payment methods do you accept?

Available payment options are displayed securely at checkout and may vary by device and location. You can review the full order total before making payment.

How do I become a Herbalife Member?

Visit our membership guide or speak to Beau about the available options. Check the current fees, eligibility, benefits and terms in Herbalife’s official registration process before joining.

Are Herbalife products suitable for vegetarians or vegans?

Many are – for example the Vegan Protein Drink Mix. Check the ingredients and allergen information on each product page, or ask us for help choosing.

Still have questions?

Talk to your Herbalife coach

Get personal product advice in a free, no-obligation wellness evaluation.

Replies Mon–Sun
Phone, WhatsApp or email